| So your auction closes. Now what?
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| | your account with integrity. The number
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| Hopefully you made a sale or several
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| | of positive comments and amount of stars
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| sales. Now the important work begins.
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| | earned are what will be the deciding
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| Here are some tips on what to do after
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| | factor for many buyers. Be professional,
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| your eBay auction closes.
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| | polite, and stand by what you sell.
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| Buyer Contact
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| | Sending Items
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| Once your items have sold, be responsive
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| | In your description, provide accurate
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| to the buyer. Contact them in a quick
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| | details regarding shipment. Make sure the
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| manner, thank them for their purchase,
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| | item(s) are sent within the time you
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| and provide the required information for
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| | stated. In many cases, people purchase
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| payment.
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| | something for a specific purpose and if
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| Professional Wrapping
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| | you do not ship it when stated, not only
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| When you wrap your items, wrap it
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| | do you mess up their schedule for the
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| professionally in nice, clean tissue
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| | item but you have probably lost a
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| paper. If breakable, be sure the item is
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| | customer and opened the door for a
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| wrapped with bubble wrap as well. Include
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| | negative feedback.
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| a business card with your website
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| | Communication with Buyer
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| information, name, address, or a printed
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| | It is your responsibility to contact the
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| out statement showing the items name,
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| | buyer at the end of the auction
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| items number, price paid, and a small
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| | congratulating them on winning the
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| hand-written note thanking the buyer for
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| | item(s). Issue an e-mail requesting their
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| their purchase.
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| | shipping address. Once they provide that
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| Insurance
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| | information to you, let them know when
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| Insurance is usually a good idea but in
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| | the shipment will go out, which should
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| general, it should be an optional
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| | coordinate within the timeframe provided
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| feature, with the decision left to the
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| | in your auction description. If you know
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| buyer. Remember two important things
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| | the shipping charges, advise them in this
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| about insurance. First, insurance is VERY
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| | same e-mail. Once payment has been made,
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| inexpensive. Therefore, in your
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| | send another e-mail to the buyer
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| description, you should state how much
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| | confirming that you received their
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| insurance would cost and recommend it.
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| | payment and that the item(s) will be
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| Second, you should also state in the
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| | shipped on X day via (US priority mail,
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| description that if insurance is not
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| | UPS, Fed-Ex, etc.). Once you have a
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| purchased, you are not responsible for
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| | tracking number, send that to the buyer
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| lost or damaged items.
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| | as well. This will allow them to follow
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| Go the Extra Mile
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| | the tracking themselves.
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| You want every customer to be a happy
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| | Integrity
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| customer. If you have to do a little more
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| | Regardless of whom the buyer, work with
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| research on shipping, or negotiate on
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| | integrity and run your auctions
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| price, remember that the customer is the
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| | accordingly. More than likely, you will
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| reason you will have success. Therefore,
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| | run into some difficult buyers, although
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| be prepared to go the extra mile in
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| | not often. Keep in mind that every buyer
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| providing them with superior service
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| | provides the best form of advertisement -
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| every single time.
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| | word of mouth. Integrity is what will
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| Negative Feedback
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| | draw customers in and keep them coming
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| Unlike other sites that use a feedback
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| | back along with friends and family.
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| system, eBay's feedback is sacred and
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| | Openness
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| taken very seriously. Negative feedback
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| | If a buyer makes a recommendation,
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| is never removed. Therefore, if you leave
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| | listen. That does not always mean you
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| negative feedback rather than trying to
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| | will agree or even like their
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| handle a tough situation between you and
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| | recommendations but if they have
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| the seller, this could give you a bad
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| | something to say, it might be something
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| reputation. If people see that you
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| | important to making your auction site
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| consistently leave negative feedback
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| | better for future buyers. For example, if
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| because your buyer did not pay as quickly
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| | your shipping information seems muddled
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| as you like or whatever reason, buyers
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| | to the buyer but clear to you, you need
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| will be leery of buying from you in fear
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| | to review what you have written. If the
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| of getting negative feedback themselves
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| | customer is struggling with
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| should something go wrong.
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| | understanding, that is truly what
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| Trustworthiness
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| | matters.
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| It is extremely important that you handle
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